Common Questions

Frequently Asked Questions

How far do you travel?

While we are based in the Milwaukee area, we are happy to travel to where you need us, proudly serving the entire Southeastern Wisconsin region. Our primary service zone covers the greater Milwaukee metro area and extends through the surrounding counties, including Milwaukee County, Waukesha County, Ozaukee County, Washington County, Racine County, and Kenosha County. If your business is located in Southeastern Wisconsin, just contact us to confirm service availability.

Do the same people come each time?

We try to send the same crew each time, although we cannot guarantee it. We know how important it is to have that warm and fuzzy feeling each time you see the same faces. Sometimes we have to juggle a bit, but we’ll always do our best to keep your crew consistent.

How long does it take to get an estimate?

We don’t like anyone waiting on us. Our policy is to be back in touch with you in 24 hours or less.

Are you a pet friendly service?

Yes! We love your furry friends. We will work around them.

Do I need to be at the location while the cleaning is done?

Whatever is most comfortable for you! If you would like to be at the location, that is fine with us. If you have errands to run, or are away, that works for us as well.

Do you bring your own supplies?

Definitely. We bring all cleaning supplies, cleaning cloths, mop, vacuum, broom, and our energetic selves! If you have specific products you would like us to use or not use, let us know and we can certainly accommodate.

How does payment work & what forms of payment do you accept?

We will email you a bill after your service and you can pay online with a credit card, PayPal, check.

Is there a cancellation policy?

We ask that you kindly give us at least 24-hour notice if you need to cancel or reschedule. If we do not receive a notice within this time frame, there will be a $75 cancellation fee.

How long does it take to clean?

It varies for each rental/business. Factors like square footage, number of rooms, bathrooms, condition of the space will determine the time spent.

How does tipping work?

Tips are not required but greatly appreciated. If you wish to tip your cleaning team, you can do so at the time of service or add it to your payment.

Any questions you want to ask?