Privacy Policy
Last Updated: {October 1, 2025}
Office Heroes (“we,” “our,” “us”) operates the website www.officeheroes.us (the “Site”) and provides commercial cleaning and related services (the “Services”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our Site or Services.
1. Information We Collect
1.1 Information You Provide
We may collect personal information when you:
- Request a quote
- Fill out a contact form
- Sign up for newsletters
- Book or manage services
This may include:
- Name
- Email address
- Phone number
- Business/Organization name
- Address
- Service preferences or notes
1.2 Automatically Collected Information
When you visit our Site, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent on the site
- Cookies and tracking technologies
1.3 Cookies & Tracking
We use cookies for:
- Website functionality
- Analytics
- Performance improvements
- Advertising
You may disable cookies in your browser settings.
2. How We Use Your Information
We use personal information to:
- Provide and improve our cleaning services
- Schedule appointments and respond to inquiries
- Send service updates or confirmations
- Improve website performance
- Conduct marketing communications (you may opt out)
- Comply with legal obligations
3. How We Share Your Information
We do not sell or share your personal information.
4. Data Security
We use administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or misuse. However, no system is completely secure.
5. Data Retention
We retain personal information only as long as necessary to:
- Provide services
- Maintain business records
- Comply with legal or regulatory obligations
6. Your Rights
Depending on your location, you may have rights to:
- Access your personal information
- Correct or update data
- Request deletion
- Opt out of marketing
- Restrict certain data processing
To exercise these rights, contact us at:
info@officeheroes.us
7. Children’s Privacy
Our Site is not intended for individuals under 18, and we do not knowingly collect data from minors.
8. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.
9. Contact Us
For questions about this Privacy Policy, contact:
Office Heroes
Email: info@officeheroes.us
Website: www.officeheroes.us
Terms & Conditions
Last Updated: {October 1, 2025}
These Terms & Conditions (“Terms”) govern your use of the www.officeheroes.us website (“Site”) and all services provided by Office Heroes (“we,” “our,” “us”). By using our Site or booking services, you agree to these Terms.
1. Use of Our Website
You agree to use the Site only for lawful purposes and not to:
- Interfere with its operation
- Attempt unauthorized access
- Submit false or misleading information
2. Service Agreements
By booking or requesting services from us, you agree that:
- All details provided are accurate
- Access to your business location will be provided as scheduled
- Payment terms will be honored
Separate written agreements may apply for recurring or large-scale contracts.
3. Quotes & Pricing
- Quotes are estimates based on the information you provide.
- Pricing may change if the scope or condition of the job differs.
- Any changes will be communicated before services are rendered.
4. Payments
We accept various payment methods (listed invoice).
Payment terms:
- One-time services: Due upon completion unless otherwise agreed
- Recurring services: Billed according to contract terms
- Late or unpaid invoices may incur fees
5. Cancellations & Rescheduling
- Cancellations must be made at least 24 hours before the appointment.
- Cancellations made after this period may incur a fee.
- We reserve the right to reschedule due to staffing, emergencies, or unsafe conditions.
6. Satisfaction Guarantee
If you are not satisfied with a service:
- Notify us within 24 hours
- We will return to correct the issue at no additional cost
This guarantee does not apply to issues arising from incomplete information or inaccessible areas.
7. Liability Limitations
To the maximum extent permitted by law:
- We are not liable for indirect, incidental, or consequential damages.
- Our liability for direct damages shall not exceed the cost of the service performed.
Clients must secure valuables and fragile items before service.
8. Intellectual Property
All content on this Site—including text, graphics, logos, and layouts—is owned by Office Heroes and may not be reproduced without permission.
9. Termination
We may terminate or suspend access to the Site or services at any time for violations of these Terms.
10. Third-Party Services
Some parts of our Site or service operations may utilize third-party tools. You agree to their terms when using them.
11. Governing Law
These Terms are governed by the laws of the State of Wisconsin, without regard to conflict of law principles.
12. Changes to Terms
We may update these Terms at any time. Continued use of the Site or Services implies acceptance of the revised terms.
13. Contact Information
For questions about these Terms, contact:
Office Heroes
Email: info@officeheroes.us
Website: www.officeheroes.us